You Can Also Report Calls to the FCC (as well as the FTC).
The Do Not Call Registry is run by the FTC (Federal trade Commission). However, communication issues are handled by the FCC (Federal Communications Commission).
You can also report your complaints about robocalls to the FCC. Violations of telemarketing laws can carry a $10,000 penalty when the FCC gets involved. Here are the ways you can contact the FCC to complain about a number:
- File a complaint online
- By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL Videophone: 1-844-432-2275
- By mail (please include your name, address, contact information and as much detail about your complaint as possible):
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554
Fake Caller ID Violations
You can report any phone call to the FCC for violations of the “Truth in Caller ID Act”. Under this law, any person or company that falsies their caller ID information (called Caller Id Spoofing), and uses that false caller ID information to try to defraud, cause harm or wrongfully obtain anything of value – is subject to paying a $10,000 penalty. This is a little vague, but if someone is trying to sell you something and the phone number that appears is not their company phone number, then the act of “wrongfully” displaying the caller ID and try to obtain your money in exchange for a service or product, that telemarketer could be subject to the penalties.
If you call the number on your caller ID back and no one answers, then report that number to the FCC. Read more from the FCC on Caller ID Spoofing.
The Most Important Reason to Report Unwanted Calls to the FCC!
Effective October 21, 2015, the FCC gave phone companies access to the FCC’s unwanted call complaint records. They also allowed the phone companies permission to use that information to block phone numbers with a large number of complaints. (Read press release.)
If you report an unwanted call to the FCC, you get that number one step closer to being blocked for all of us. Please take a few minutes to report any unwanted calls and save us all from telemarketers.
Reporting Robocalls to the FCC
Yes, “robocalls” are illegal (with certain restrictions).
- All non-emergency robocalls, from either a telemarketer or from an informational source, require your permission to be made to a wireless phone – including political calls.
- If you gave permission, you can take back your permission to be called in any reasonable manner. Companies cannot require a form to opt-out.
- If you are being robocalled from a company that you had a commercial relationship with, they do not have the right to robocall you.
The FCC has recently approved robocall blocking technology. They are encouraging consumers to call their phone company and ask them to install robocall blocking technology. This technology allows consumers to ask their phone company to add people that call you to large robocall database. This would block these calls from coming into your phone service’s system.
Call your phone company today and ask them to implement robocall blocking technology, including using the FCC complaint files to identify and block unwanted phone numbers.